Privacy Policy

PUPS (Professional Urban Pet Services)

Last updated: November 30, 2025

01. Introduction

This Privacy Policy explains how PUPS collects, uses, stores, protects, and discloses personal information in compliance with the Personal Information Protection Act (British Columbia) (“PIPA”). By using our website or services, you agree to the practices described here. 

02. Information We Collect

We collect information you provide directly (forms, bookings, communications) and information automatically
collected through analytics tools.

03. Detailed Categories of Information

  • Contact details (name, phone, email)
  • Pet information (name, breed, behavioural notes, medical needs)
  • Emergency contacts and veterinarian details
  • Service preferences and scheduling data
  • Photos and videos of pets during services
  • Technical data (IP address, browser, device information, pages viewed) 

04. How We Use Your Information

  • To provide, schedule, and manage our services
  • To communicate with you regarding bookings, updates, and pet care
  • To verify identity and maintain safety during services
  • To improve the website through analytics
  • To maintain business records for legal and insurance compliance
  • To send marketing communications (only with consent)

05. Legal Basis for Collection

Under PIPA, we collect information only for reasonable, identified purposes and limit collection to what is necessary for service delivery, safety, and communication.

06. Photo and Video Usage

Photos/videos of pets may be used for:
 
  • Daily updates for clients
  • Website content
  • Social media posts (Instagram @pups.vancouver)
  • Marketing materials
Clients may opt out by contacting us at any time.

07. Sharing Information

We may share information with:
 
  • Time To Pet (scheduling and invoicing)
  • Veterinarians during emergencies
  • Emergency contacts
  • Third-party service providers (hosting, analytics, email systems)
We do not sell or rent personal information.

08. Storage & Security

We use:
 
  • Password-protected systems
  • Limited access controls
  • Encrypted communication tools
  • Secure cloud storage
Some data may be processed outside Canada due to third-party providers.

09. Cookies & Tracking Technologies

We may use cookies for:
 
  • Analytics
  • Performance measurement
  • User experience improvement
You can disable cookies through your browser settings.

10. Retention Policy

We retain personal information only as long as necessary:
 
  • To fulfill service requirements
  • To maintain accurate business records
  • To comply with legal and insurance obligations

11. Access, Correction & Withdrawal of Consent

You may request:
 
  • Access to your information
  • Corrections
  • Deletion where applicable
  • Withdrawal of consent for optional uses

15. Contact

Email: cat@pupsvancouver.com

Location: North Vancouver, BC